A non-refundable deposit amount of 50% is due at the time of the contract signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation.
Our Website development efforts come with a Two (2) days money back guarantee. If you are not completely satisfied with our services during the first Two (2) days after installation, you will be given a refund of your payment amount minus any hourly fees for work completed. Requests for such refunds must be made either by e-mail to firstname.lastname@example.org or by phone within Two (2) days of our notification to you that the development work has been completed and the website has been installed.
Payments for custom projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all money paid are retained by Web Ace Inc and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web design cancellation refunds will be processed and delivered within 15 business days of the cancellation date.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.Legal Policy
When we design a website, we are the copyrighted owner of the design. Our customers have the right to use that design for their own purposes.
The customer, however does not have the right to sell or give the design to anyone else. We retain all rights to the design.
If we are hosting the site, the customer has the right to move the design to another host. We make no warranties that a site designed to run on our host server(s) will run or work on any other host server.
We have several proprietary programs (scripts) that are provided for our customer's use. The customer does not own those scripts, cannot move them without written permission from us to another server, and cannot sell or give them to anyone else.
Custom programs written by us can be transferred to another host but all ownership rights belong to us. The customer can use the program for the intended use but cannot sell or give it away.
We make no warranties of merchantability or fitness of the designs or programs. If there is an error in a design or program we have written, we will either replace it with new code or repair non-functioning portions. We assume no liability for loss of sales or income in relation to these changes